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Total Complaints
12
Pending
5
Resolved
7
Recent Activity
Complaint #1234 - Technical Issue
Status updated to In-Process
Complaint #1235 - Service Request
New complaint submitted
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My Complaints
All Complaints
| ID | Title | Type | Status | Date | Actions |
|---|---|---|---|---|---|
| #1234 | Internet connection issue | Technical | Resolved | 2024-01-15 | |
| #1235 | Billing error | Billing | In Progress | 2024-01-14 | |
| #1236 | Service delay | Service | Pending | 2024-01-13 |
Complaint Details
Complaint #1234
Created on January 15, 2024
Title
Internet connection issue
Type
Technical
Priority
High
Description
My internet connection has been intermittent since yesterday morning. The connection drops every 15-20 minutes and takes 2-3 minutes to reconnect. This is affecting my work from home setup.
Attachments
speedtest-screenshot.png
1.2 MB
Timeline
Complaint Submitted
Jan 15, 2024 at 10:30 AM
Under Investigation
Jan 15, 2024 at 2:15 PM
Resolved
Jan 16, 2024 at 9:45 AM
Issue was caused by a faulty router. Connection has been restored and is now stable.
Comments
Support Team
Jan 16, 2024 at 9:44 AM
We have successfully resolved your internet connection issue. Our technician identified a faulty router and replaced it with a new one. Your connection should now be stable. Please contact us if you experience any further issues.
Admin Dashboard
Total Complaints
156
Pending
42
In Progress
67
Resolved
89
Complaint Categories
Weekly Trends
Recent Complaints
| ID | Title | User | Type | Status | Actions |
|---|---|---|---|---|---|
| #1237 | Payment processing error | john.doe@example.com | Billing | Pending | |
| #1236 | Service delay | jane.smith@example.com | Service | In Progress |
All Complaints
| ID | Title | User | Type | Priority | Status | Assigned To | Actions |
|---|---|---|---|---|---|---|---|
| #1239 | Login system error | mike.wilson@example.com | Technical | High | Pending | - | |
| #1238 | Invoice discrepancy | sarah.johnson@example.com | Billing | Medium | In Progress | Alice Cooper | |
| #1237 | Payment processing error | david.brown@example.com | Technical | Low | Resolved | Bob Martinez | |
| #1236 | Service delay | jane.smith@example.com | Service | Medium | In Progress | Alice Cooper | |
| #1235 | Network outage | robert.davis@example.com | Technical | High | Resolved | Charlie Wilson |
Complaint Assignment
Assign Complaint #1239
Login system error - Technical
Assignment History
Unassigned
Jan 20, 2024
Complaint created and pending assignment
Reports
Generate Report
Monthly Performance
Department Performance
Resolution Time Trends
Recent Reports
| Report Name | Type | Generated | Status | Actions |
|---|---|---|---|---|
| January 2024 Summary | Complaint Summary | Jan 31, 2024 | Ready | |
| Technical Department Analysis | Department Analysis | Jan 28, 2024 | Ready | |
| User Satisfaction Q4 2023 | User Satisfaction | Jan 15, 2024 | Ready |
User Management
All Users
| User | Role | Status | Created | Actions | |
|---|---|---|---|---|---|
Alice Cooper
|
alice.cooper@company.com | Admin | Active | Jan 15, 2023 | |
Bob Martinez
|
bob.martinez@company.com | Support Agent | Active | Feb 20, 2023 | |
Charlie Wilson
|
charlie.wilson@company.com | Support Agent | Active | Mar 10, 2023 | |
Diana Lee
|
diana.lee@company.com | Customer | Active | Apr 5, 2023 | |
Eve Johnson
|
eve.johnson@company.com | Customer | Inactive | May 12, 2023 |